Support, Warranty & Repairs

Micromax Health has an Australian-based team of field application engineers that support our clients across Asia Pacific who require technical support and/or repair of their faulty or damaged medical equipment. We are also the only authorised Warranty, Repairs and Support Centre for Onyx Healthcare in Asia Pacific.

We understand that any downtime of medical devices needs to be minimised. This is why Micromax Health has released a premium onsite next business day warranty service that can be purchased by contacting us.

Have an issue with a product you purchased from Micromax Health?

We have answered some of the most commonly asked support questions on our FAQ page. Some responses include explanatory videos. Below are some of our FAQs:

  1. How do I best care for my Onyx batteries?
  2. How do I change the hot swappable batteries on the Venus mobile medical cart or other devices?
  3. How do I clean my Onyx medical grade unit?
  4. How often can I clean my Onyx medical grade computer?

Need to contact us about your On-site Warranty Service?

The below factsheet will provide you with step by step instructions for the management and processing of defective Onyx Healthcare devices that are under on-site warranty.

Factsheet – Micromax Health On-site Warranty Instructions

Onyx Product Life and Warranty

Onyx medical devices including batteries have a product life of 10 years – this guarantees that any Onyx product will be maintained and supported for at least 10 years.

Our Onyx product range has three main warranty options:

  1. Standard Warranty
    All Onyx medical grade devices and computers have a two year warranty return to Micromax Health Warranty, Repair and Support Centre. Onyx batteries have a 12 month warranty.
  2. Extended Warranty
    An extended warranty on Onyx devices can be purchased at an additional cost.
  3. DIY Warranty
    Our DIY Warranty allows clients to replace faulty components under the instructions of the Micromax Health Warranty, Repair and Support Centre whilst still maintaining warranty protection.

If you would like to discuss any of the above options please contact us.

Contact Us

Why work with Micromax Health?

Medical Grade Solutions & Industry-leading Partners

We are committed to providing leading medical grade IT devices and solutions that ensure longevity of product and process.

Reliable and Local Support

We have an Australian-based Warranty, Repairs and Support Centre for Asia Pacific including a next-day support service by our field application engineers.

Internationally Certified

We are internationally certified against Quality, Environment and Safety.

Committed to providing medical grade IT devices and solutions for improved health care and to save lives